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How to Order

Customers may contact CLUBSTRINGS by telephone, fax and email. When an order is received, our service representative will reply to the customer to confirm the order. Once the order is confirmed, the customer needs to provide his/her name and a detailed mailing address*.  After a full payment is deposited to the designated bank account by CLUBSTRINGS, the order will be shipped to the customer immediately.

*(Note 1: As a result of incorrect mailing address , the recipient's name provided by the customer, cause delay time of receipt,  CLUBSTRINGS is not responsible for. Customer is required to pay to CLUBSTRINGS mailing costs again, goods will be sent).

*(Note 2: All customers’ personal information will be kept strictly confidential, it is for the company's internal use only).

I. "SF Express" , "Ta-Q-Bin Express" (Note: Island District is not included) and Hong Kong post office registered parcel will be used to deliver orders to Hong Kong local customers. Shipping and handling will be free if an order is over HKD$350 (Including HKD$350). For your information, "SF Express" price is HKD $30 and up. "Tai-Q-Bin Express" price is HKD$35 and up. Hong Kong Post Office registered mail price is HKD$21 and up.

II. Hong Kong Post Office registered parcel and "SF Express" will be used to deliver orders to Macau customers. Shipping and handling will be free if an order is over HKD$350 (Including HKD$350). For your information, Hong Kong Post Office registered mail price is HKD$25 and up. "SF Express" price is HKD $45 and up.

III. "SF Express" will be used to deliver orders to customers in mainland China. Shipping and handling will be free if an order is over RMB ¥350 (Including RMB ¥350). "SF Express" price is RMB ¥12 and up.

IV. "SF Express" will be used to deliver orders to Taiwan customers* (Except rosin, will sent by Hong Kong Post registered parcel),  delivery costs borne by the customer.  
"SF Express" exported to Taiwan from Hong Kong price list as follows:

Weight (kg)                            Price (HK $)

0.5                                           $ 40
1.0                                           $ 53
1.5                                           $ 66
2.0                                           $ 79
2,5                                           $ 92


After over weight 2.5(kg), 0.5(kg) each additional surcharge fee of HK $ 15. (All costs need to add 8% fuel surcharge)

*(Note 1: The above prices are for reference only, all expenses will be subject to charges, Pay all costs will prevail "SF Express" delivery time).

*(Note 2: If customer make a personal capacity purchase please provide ID number; Customers use the name of the company to purchase, please provide company's tax number).

*(Note 3: Customers wishing to use Hong Kong Post registered mail, please E-mail us for details).

V. Hong Kong Post Office registered parcel and "SF Express" will be used to deliver orders to other overseas customers, delivery costs borne by the customer.